Newegg apologises for well-documented customer service fail, says it has enacted better policies

Newegg has apologised for dealing poorly with returns and open-box product sales, in the wake of a recent video from Gamers Nexus documenting its own terrible returns experience. The online retailer has now said it has now put in place new policies to ensure a hassle-free return experience on open-box products for motherboards and CPUs, though is light on the details.

 https://www.pcgamer.com/newegg-apologises-for-well-documented-customer-service-fail-says-it-has-enacted-better-policies/